Privacy Notice for Healthcare.Anywhere.
We value our ability to provide you with information through our interactions with you, whether they are via our digital platforms (like our mobile applications and websites) or one of the other ways you can choose to interact with us.
Scope of this Notice
This Privacy Notice explains how Healthcare. Anywhere. ("HCA", "we", "us" and "our") collect, store, process and use personal information ("Personal Data") that you provide to us, or that we may otherwise obtain or generate, which relates to you. Please take a moment to review this Privacy Notice and, if you have any questions, feel free to get in touch via one of the methods set out under the header "Contact Us" below.
What personal information do we collect, and where do we obtain it from?
The "Healthcare. Anywhere." mobile application (herein the "App") is intended to provide you with immediate access to information and other support to help you manage your health in partnership with care providers.
No Personal Data is intended to be collected via the use of the App.
The "Healthcare.Anywhere." website (herein the "Website") is provided as a source of general information about our company and offering.
The only Personal Data we collect is through providing technical support or responding to requests for information or support via the Contact Us section of the Website and App.
How we use your personal information
We use that Personal in the following ways:
Respond to You: We collect your data, such as name, address, email, country, phone number, and any other Personal Data that you share when you voluntarily provide it to us via the email addresses or contact form available on the Website or in the App.
By providing Personal Data to us, you give your consent to these being processed by HCA for the purpose of answering your question, or some other aspects defined on the Website or App requested by you. If you submit Personal Data, we may use that information to contact you by email, phone or mail as you indicated to provide you with the information you have requested.
Your personal data may also be used to comply with our legal obligations and other demands for information.
You may contact HCA at any time if you would like to access your Personal Data or require information about the Personal Data that we hold. You may object to the processing of your Personal Data and you may also request the correction or erasure of it. You also have the right to data portability. Please note that some of these rights are limited by applicable data protection law and we have the right to collect, process and hold, your Personal Data to perform our legal obligations.
You may, should you feel it necessary, lodge a complaint with your local data protection authority at if you feel your privacy rights have been infringed.
We sometimes share your personal information
We may share your personal information with any of the following:
- our agents and
- our suppliers;
- our professional advisors and auditors;
- regulators, governments and law enforcement authorities;
- courts, tribunals, arbitrators or other judicial committees.
Transfers outside your home country
We may transfer your personal information outside of your home country. These countries to which your personal information is transferred will be within the European Union and therefore subject to EU approved data privacy standards.
We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country, in accordance with applicable data protection and privacy laws.
Websites that we do not own or control
We may provide links to websites or mobile applications that we do not own or control. This Privacy Notice does not apply to those websites. If you choose to use those websites, please make sure that you check the legal and privacy statements posted on each website or mobile application you access to understand their privacy practices.
How long will we keep your personal information?
HCA retains your Personal Data no longer than necessary for the purpose for which it was processed for the duration of our relationship with you, unless a longer period is required to comply with applicable laws. Retention periods may vary depending on the purpose for which the Personal Data was collected and used.
We have a records retention policy that sets out how long we keep your personal information, this is for a period of ten years. As a general rule, we keep your personal information for as long as required (a) to comply with law; (b) in connection with legal action or an investigation involving HCA; or (c) to provide you with information, access you have requested to digital channels (like our Websites and Apps), our products and our services.
How secure is your personal information?
We take seriously our responsibility to protect the Personal Data provided to us. As such, we use appropriate privacy and security controls and processes that are designed to help protect and safeguard your data.
If you would like access to the information that we hold about you, if any of the information that we hold about you is inaccurate or out of date, or if you wish to restrict or object to us processing it, please let us know by getting in touch via one of the methods set out under the header "Contact Us" below.
What if you do not want to provide us with your personal information?
Where you are given the option to share your personal information with us, you can always choose not to do so.
If you choose not to provide us with your personal information, you object to our processing of your personal information, or you choose to withdraw any consent that you may have provided to processing, we will respect such requests in accordance with our legal obligations. This may mean, however, that we may not be able to perform the actions necessary to achieve the purposes set out above.
HCA may be required or entitled to retain your information to comply with legal and regulatory obligations and to protect and exercise our legal rights and interests.
Contact Us, Data Controller and our Data Protection Officer
Under European data protection Law, a “data controller” is the legal entity that is responsible for determining the purpose and means of how your personal data is processed and helping you to exercise your data protection rights. HCA is a data controller in relation to Personal Data that you share when you voluntarily provide it to us via the email addresses or contact form available on the Website or in the App. You may contact HCA by post to York House, Main Street, Ullesthorpe, Lutterworth, England, LE17 5BT.
Last updated: April 2020